Shipping and Delivery
Shipping & Delivery Policy
At Oak & Nova New York, we are pleased to offer free shipping on all orders.
Below you will find important information regarding our shipping and delivery process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email including tracking information.
Delivery Time
Estimated delivery time is typically 5–12 business days, depending on your location. Delivery times may vary during busy periods, holidays, or due to customs processing.
Shipping Origin
We work with trusted international fulfillment partners to carefully prepare and ship your order. This allows us to offer high-quality pieces at accessible prices.
Shipping Costs
We proudly offer free standard shipping on all orders, with no minimum purchase required.
Customs & Duties
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.
Delivery Responsibility
Once an order has been marked as delivered by the carrier, customers are responsible for ensuring the package is received at the provided shipping address. Please verify your shipping details carefully at checkout. Address changes must be requested within 24 hours of placing the order.
If you experience any issues with your delivery, please contact us and we will gladly assist you.
Contact
For questions regarding shipping, please contact us at: