General Terms and Conditions

These General Terms and Conditions apply to all purchases made through the website of Oak & Nova New York, operated by Oakmont International LLC.

1. Applicability

By placing an order through our website, you agree to be bound by these Terms and Conditions.

2. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, typographical errors or minor inaccuracies may occur. We reserve the right to correct such errors without prior notice.

3. Ordering and Payment

Orders are processed after full payment has been successfully received and authorized.

Available payment methods are displayed at checkout and may vary depending on your location.

We reserve the right to refuse or cancel orders at our discretion.

4. Processing and Delivery

Processing time: 1–3 business days (excluding weekends and holidays).

Estimated delivery time: 5–12 business days, depending on the destination.

We work with trusted international fulfillment partners to ship our products.

Delivery times may vary due to high demand, holidays, or customs procedures.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, refunds, and cancellations.

6. Liability

Once an order has been marked as delivered by the carrier, responsibility transfers to the customer. Customers are responsible for providing accurate shipping information at checkout.

We are not liable for delays caused by shipping carriers, customs processes, or circumstances beyond our reasonable control.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Oak & Nova New York and may not be used, reproduced, or distributed without prior written permission.

8. Complaint Procedure

Complaints may be submitted in writing via:

info@oaknovanewyork.com

We aim to respond within 5 business days.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States and the State of Wyoming, without regard to conflict of law principles.