Return policy
Return Policy
At Oak & Nova New York, we want you to feel confident when placing an order with us. If for any reason you are not satisfied, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused and in original condition
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All original tags must be attached
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Items must not show signs of wear, washing, or damage
Fitting the item to assess size and fit is allowed.
How to Request a Return
To initiate a return, please contact us at:
within 14 days of receiving your order.
Once your return request is approved, we will provide you with detailed return instructions.
Please do not send items back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 14 days.
Please note that processing times may vary depending on your bank or payment provider.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout. Address corrections must be requested within 24 hours of placing the order.
Contact
For questions regarding returns, please contact: